Accessibility Statement
Navigator's commitment to making our platform accessible to everyone.
Our Commitment
Navigator is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines help us make our platform more accessible to users with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
Accessibility Features
We have implemented various features to improve accessibility:
Visual Accessibility
- High contrast color schemes for better readability
- Scalable text that responds to browser zoom settings
- Alt text for images and meaningful graphics
- Clear visual focus indicators for keyboard navigation
Navigation
- Keyboard navigation support for all interactive elements
- Skip navigation links to main content
- Logical tab order throughout the platform
- Breadcrumb navigation on applicable pages
Content Structure
- Semantic HTML markup for screen readers
- Descriptive headings and page titles
- Form labels clearly associated with input fields
- Error messages that are clearly identified and described
Interactive Elements
- Buttons and links with descriptive text
- Form validation with clear error messaging
- Time limits that can be extended or disabled
- Content that doesn't rely solely on color to convey meaning
Supported Technologies
Navigator is designed to be compatible with:
- Screen readers such as JAWS, NVDA, and VoiceOver
- Voice recognition software including Dragon NaturallySpeaking
- Operating system accessibility features
- Browser accessibility features and extensions
- Keyboard-only navigation
- High contrast and magnification tools
Known Limitations
While we strive for full accessibility, we acknowledge some current limitations:
- Some third-party embedded content may not be fully accessible
- Complex interactive maps may require alternative access methods
- User-generated content may not always meet accessibility standards
We are actively working to address these limitations in future updates.
Ongoing Efforts
Our accessibility efforts include:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- User testing with people who have disabilities
- Collaboration with accessibility consultants and experts
- Continuous improvement based on user feedback
Alternative Access Options
If you encounter accessibility barriers on Navigator, we offer these alternatives:
Phone Support
Call us for assistance with finding businesses or accessing information:
📞 1-800-NAVIGATOR (1-800-628-4428)
Monday - Friday, 9 AM - 5 PM EST
Email Assistance
Send us your accessibility needs or requests for information:
✉️ accessibility@navigator.com
We typically respond within 24 hours
Feedback and Complaints
We welcome your feedback on the accessibility of Navigator. Please let us know if:
- You encounter accessibility barriers on our platform
- You have suggestions for improvement
- You need assistance accessing any information or functionality
Report an Accessibility Issue
When reporting an accessibility issue, please include:
- The web page or feature where you encountered the problem
- A description of the issue and how it affects your access
- The assistive technology you were using (if applicable)
- Your operating system and browser information
We will respond to accessibility feedback within 5 business days and work to address any issues as quickly as possible.
Third-Party Content
Navigator may contain links to external websites and third-party services. We cannot control the accessibility of these external resources, but we:
- Choose partners and services with strong accessibility commitments when possible
- Provide alternative ways to access essential information
- Work with business owners to improve the accessibility of their content
Formal Complaints Process
If you are not satisfied with our response to your accessibility concern, you may file a formal complaint:
Internal Process
Contact our Accessibility Coordinator:
- Email: accessibility-coordinator@navigator.com
- Phone: 1-800-NAVIGATOR, ext. 4
- Mail: Navigator Accessibility Team, 123 Main St, City, State 12345
External Resources
You may also contact these organizations for assistance:
- U.S. Department of Justice - Civil Rights Division
- Your state's disability rights organization
- Local disability advocacy groups
Updates to This Statement
This accessibility statement was last updated on December 15, 2024. We review and update this statement regularly as we continue to improve the accessibility of our platform.
Contact Information
For any accessibility-related questions or concerns:
Email: accessibility@navigator.com
Phone: 1-800-NAVIGATOR (1-800-628-4428)
Mail: Navigator Accessibility Team
123 Main Street
City, State 12345